fbpx
Loading...
//Short Courses
Short Courses 2018-06-21T10:26:01+00:00

Short Courses

Check your state/territory below for upcoming scheduled courses.  For other states or other courses see further down and call 1300 55 40 77 for availablitly in your state.

Tasmainia
Victoria
New South Wales
Queensland
Northern Territory

DRIVING

Description Details
Aim:

This course involves the high-level safe driving skills and knowledge required by drivers to enable them to apply safe driving behaviours. This includes higher order skills, such as hazard perception, risk control and safe driving judgement, decision making and multi-tasking. Safe driving behaviours must be able to be applied without supervision.

Content:

  • Road Transport Law
  • Define and apply safe car behaviours in either a car or heavy vehicle
  • Risk management
  • Interpret and apply low-risk driving strategies
  • Interpret and apply road rules applicable to safe driving
  • Defensive driving
  • Manage collision when driving
  • Demonstrate and maintain a high level of competence in car control skills
  • Understanding your vehicle
  • Pre-operational checks on vehicle
  • Monitoring performance of vehicle

Successful participants will have an understanding of Company Policies/Standards and ongoing requirements, Safe Driving Strategies, Defensive Driving Techniques.

Designed for:

All drivers that operate vehicles.

Pre-requisites:

Minimum ‘C’ Class Drivers Licence

Duration:
1 Day – Combination of ½ day theory and ½ day practical.

Unit of Competency:

TLIC3037 Apply safe heavy vehicle driving behaviours &

TLIU3014 Operate vehicle in an environmentally sustainable manner
Cost:

For information on fees, please call 1300 554 077.

Location:

This course is available at eligible worksites.

Flyer:

Safe Driver Training

Course Enquiry
Description Details
Aim:

This course involves the high-level safe driving skills and knowledge required by drivers to enable them to apply safe driving behaviours. This includes higher order skills, such as hazard perception, risk control and safe driving judgement, decision making and multi-tasking. Safe driving behaviours must be able to be applied without supervision.

Content:

  • Road Transport Law
  • Define and apply safe car behaviours in either a car or heavy vehicle
  • Risk management
  • Interpret and apply low-risk driving strategies
  • Interpret and apply road rules applicable to safe driving
  • Defensive driving
  • Manage collision when driving
  • Demonstrate and maintain a high level of competence in car control skills
  • Understanding your vehicle
  • Pre-operational checks on vehicle
  • Monitoring performance of vehicle

Successful participants will have an understanding of Company Policies/Standards and ongoing requirements, Safe Driving Strategies, Defensive Driving Techniques.

Designed for:

All drivers that operate vehicles.

Pre-requisites:

Minimum ‘C’ Class Drivers Licence

Duration:
1 Day – Combination of ½ day theory and ½ day practical.

Unit of Competency:

TLIC3036 Apply safe vehicle driving behaviours &
TLIC3014 Operate vehicle in an environmentally sustainable manner

Cost:

For information on fees, please call 1300 554 077.

Location:

This course is available at eligible worksites.

Flyer:

Safe Driver Training

Course Enquiry
Description Details
This unit involves the skills and knowledge required to operate a four wheel drive vehicle safely in a range of conditions. These include driving a four wheel drive vehicle on normal roads, traversing slopes, ascending and descending steep slopes and stall recovery. It also includes operation of the vehicle in rugged terrain, the use of a jack and the completion of all pre- and post-operational checks.

Content:

  • Workplace procedures for the operation of four wheel drive vehicle in both on-road and off-road situations
  • Hazards that may exist when operating a four wheel drive vehicle in both on-road and off-road situations, and ways of controlling the risks involved
  • Vehicle handling procedures and techniques for a range of conditions, including rock, mud, sand, ice and snow
  • Procedures to be followed in the event of a driving emergency
  • Efficient driving techniques and safe driving strategies
  • Pre- and post-operational checks and related action
  • Promptly report and/or rectify any identified problems, faults or malfunctions that may occur when operating a four wheel drive vehicle in accordance with regulatory requirements and workplace procedures
  • Implement contingency plans for unexpected situations that may arise when operating a four wheel drive vehicle
  • Apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities
  • Apply fatigue management knowledge and techniques
  • Select and use required personal protective equipment conforming to industry and OH&S standards
  • Skills and attitude to reduce environmental impact
Pre-requisites:

Minimum ‘C’ Class Drivers Licence

Driving must be carried out in compliance with the licence requirements and regulations of the relevant state/territory roads and traffic authority.

Duration:

1-2 days.
Trainer ratio 1:3

Qualification Gained:

TLIC2025 Operate four wheel drive vehicle

Cost:

Price on Application

Flyer:

Download 4WD Course Outline

Course Enquiry
 Description Details
Aim:

This unit involves the skills and knowledge required to operate a four wheel drive vehicle safely in a range of conditions. These include driving a four wheel drive vehicle on normal roads, traversing slopes, ascending and descending steep slopes and stall recovery. It also includes operation of the vehicle in rugged terrain, the use of a jack and the completion of all pre- and post-operational checks.

Driving is performed with limited or minimum supervision, with limited accountability and responsibility for self and others in achieving the prescribed outcomes. Driving involves the application of four wheel drive vehicle operating principles and procedures to maintain the safety and operation of a commercial four wheel drive vehicle across a variety of on-road and off-road contexts.

Designed for:

Individuals who require access to drive on Santos sites

Content:

  • Local/company vehicle rules and regulations
  • Hazards and risks of off-road travel
  • Requirements for reporting and recording vehicle movements
  • Communications arrangements
  • Site or area response plan to detail
  • Procedures to be followed when an incident is reported
  • Responsibilities for monitoring vehicle journeys and determining immediate and follow-up actions under the system.
Pre-requisites:

Minimum ‘C’ Class Drivers Licence

Duration:

2 days

The theory session will cover defensive driving principles, Santos site requirements, 4WD operation and recovery techniques.

The Practical Session will involve safe operation of the vehicle, including ascents and descents, water crossings, mud/sand/rock driving etc.

At all times the operation will be controlled by the trainer to ensure our safety requirements are met.

Trainer ratio 1:4

Unit of Competency:

PMASUP236 Operate vehicles in the field (Site Access card or interim letter issued)

Cost:

$850 (no GST) per person

Flyer:

Approved Santos Driver Training

Course Enquiry
 Description Details
Aim:

To provide the skills and knowledge required for those who require an Industry Authority card to undertake pilot or escort activities in the movement of oversized and/or overmassed loads.

The course enables participants to apply for Pilot Level 1 operator, who can then commence gaining the relevant practical experience required to obtain Escort Level 2 authority.

To gain Escort Level 2 authority operators must undertake 12 logged journeys whilst performing the role of Pilot level 1, and supply documented evidence of this to Transqual.

Designed for:

Those who need to operate a Pilot & Escort vehicle in Queensland must hold a Queensland issued Accredited Pilot & Escort licence unless they are mutually recognized by an interstate operator.

You do not need to be a Queensland resident.

Content:

  • Legislative requirements
  • Roles and responsibilities
  • Workplace procedures
  • Preparing for pilot and escort operations
  • Vehicle inspection and minor maintenance
  • Escort permits and licensing requirements
  • Vehicle handling techniques
  • Vehicle positioning and controls
  • Vehicle equipment
  • Direct signalling procedures
  • Traffic warning procedures
  • Efficient driving techniques
  • Breakdown and emergency procedures
  • Driving/piloting/escort emergency procedures
  • Duty of care requirements
  • Hazards that may occur
  • Fatigue management
  • WHS procedures and PPE requirements
  • Communication systems and procedures
  • Road navigation techniques
  • Documentation requirements
  • Traffic control procedures
Pre-requisites:

  • Must hold an open Australian or New Zealand driver licence or has previously held an open (Australian or New Zealand) driver licence and currently holds a probationary or restricted driver licence for a car.
  • Must be of good character.
  • Interstate traffic history (check is only conducted if the applicant has not held Queensland Driver Licence for the past three years).
  • Applicant must have no convictions for a disqualifying offence that relates to vehicle control and safety.

Duration:

1 Day + 12 logged journeys

Unit of Competency:

On successful completion of the course a Statement of Attainment will be awarded. This is used by the Queensland Department of Transport to help complete the application* for:

Level I, Pilot License –

  • TLIC3010 Pilot or escort oversized and/or overmassed Loads

Level II Pilot Escort accreditation (if they hold Level I and have completed 12 logged escorts) –

  • TLIC3010 Pilot or escort oversized and/or overmassed Loads
  • TLIE3009 Use pilot and escort communication
  • TLIF3013 Co-ordinate breakdowns and emergencies
  • TLIF3060 Control traffic as a pilot vehicle operator

*There are fees applicable to this application.

Cost:

Price on Application

Flyer:

Pilot and Escort Course Level 1 and 2

Course Enquiry
 Description Details
Aim

To provide the skills and knowledge required for those who wish to undertake escort activities in the movement of oversized and/or overmassed loads in NSW.

Content

  • OSOM Escort Vehicle Driver operational guidelines
  • Road safety considerations
  • Your obligations as a public official
  • OSOM Code of Conduct (Mandatory)
  • Preparing for pilot and escort operations
  • Vehicle inspection
  • Vehicle handling techniques
  • Direct signalling procedures
  • Traffic warning procedures
  • Breakdown and emergency procedures
  • WHS procedures and PPE requirements
  • Road navigation techniques
  • Traffic control procedures
Pre-requisites:

  • Must hold an open Australian or New Zealand Licence

Duration:

2 Days

Unit of Competency:

  • TLIC3010 Pilot or escort oversized and/or overmassed loads
  • TLIE3009 Use pilot and escort communication
  • TLIF3013 Co-ordinate breakdowns and emergencies
  • TLIF3060 Control traffic as a pilot vehicle operator
  • TLIB2004 Carry out vehicle inspection
  • TLIH3002 Plan and navigate routes
  • TLIF0075 Demonstrate awareness of interacting with other road users

Cost:

$500 (GST free)

Flyer:

Over Size Over Mass Flyer

Course Enquiry
 Description Details
Aim:

To provide the skills and knowledge required for those who require an Industry Authority card to undertake pilot or escort activities in the movement of oversized and/or overmassed loads.

The course enables participants to apply for Pilot Level 1 operator, who can then commence gaining the relevant practical experience required to obtain Escort Level 2 authority.

To gain Escort Level 2 authority operators must undertake 12 logged journeys whilst performing the role of Pilot level 1, and supply documented evidence of this to Transqual.

Designed for:

Those who need to operate a Pilot & Escort vehicle in Queensland must hold a Queensland issued Accredited Pilot & Escort licence unless they are mutually recognized by an interstate operator.

You do not need to be a Queensland resident.

Content:

  • Legislative requirements
  • Roles and responsibilities
  • Workplace procedures
  • Preparing for pilot and escort operations
  • Vehicle inspection and minor maintenance
  • Escort permits and licensing requirements
  • Vehicle handling techniques
  • Vehicle positioning and controls
  • Vehicle equipment
  • Direct signalling procedures
  • Traffic warning procedures
  • Efficient driving techniques
  • Breakdown and emergency procedures
  • Driving/piloting/escort emergency procedures
  • Duty of care requirements
  • Hazards that may occur
  • Fatigue management
  • WHS procedures and PPE requirements
  • Communication systems and procedures
  • Road navigation techniques
  • Documentation requirements
  • Traffic control procedures
Pre-requisites:

  • Must hold an open Australian or New Zealand driver licence or has previously held an open (Australian or New Zealand) driver licence and currently holds a probationary or restricted driver licence for a car.
  • Must be of good character.
  • Interstate traffic history (check is only conducted if the applicant has not held Queensland Driver Licence for the past three years).
  • Applicant must have no convictions for a disqualifying offence that relates to vehicle control and safety.

Duration:

1 Day + 12 logged journeys

Unit of Competency:

On successful completion of the course a Statement of Attainment will be awarded. This is used by the Queensland Department of Transport to help complete the application* for:

Level I, Pilot License –

  • TLIC3010 Pilot or escort oversized and/or overmassed Loads

Level II Pilot Escort accreditation (if they hold Level I and have completed 12 logged escorts) –

  • TLIC3010 Pilot or escort oversized and/or overmassed Loads
  • TLIE3009 Use pilot and escort communication
  • TLIF3013 Co-ordinate breakdowns and emergencies
  • TLIF3060 Control traffic as a pilot vehicle operator

*There are fees applicable to this application.

Cost:

Price on Application

Flyer:

Pilot and Escort Course Level 1 and 2

Course Enquiry
 Description Details
Aim:

To provide training and assessment that has been designed to meet the latest competency standards and industry practises.

Designed for:

Those wishing to upgrade their Heavy Vehicle licence.

Pre-requisites:

  • Drive Light Rigid Vehicle – To undertake this training course you must have held a class C (1A) license (except a learner’s license) or equivalent for at least 1 year
  • Drive Medium Rigid Vehicle – To undertake this training course you must have held a class C (1A) license or LR (1B) or equivalent for at least 1 year
  • Drive Heavy Rigid Vehicle – To undertake this training course you must have held a class C (1A), LR (1B) or MR (3A or 4A) or equivalent license for at least 2 year
  • Drive Heavy Combination Vehicle – To undertake this training course you must have held a class MR (3A or 4B) or HR (3B or 4B) or equivalent license for at least 1 year
  • Drive Multi Combination Vehicle – To undertake this training course you must have held a class HR (3B or 4B) or HC (5B) or equivalent license for at least 1 year

Duration:

1 – 5 days depending on class you wish to attain

Outcome:

On successful completion of the course you will be able to apply for a licence with your applicable state/territory for a licence to drive a:

  • Light Rigid Vehicle – any motor vehicle with a GVM of more than 4.5t but not more than 8t
  • Medium Rigid Vehicle – any motor vehicle with two axles and GVM of more than 8t
  • Heavy Rigid Vehicle – any rigid motor vehicle with and a GVM of more than 8t
  • Heavy Combination Vehicle – any semi-trailer or rigid motor vehicle towing a trailer with and a GVM of more than 9t
  • Multi Combination Vehicle – any Multi-combination (MC) or any B-Double or Road Train

Cost:

Price on Application

Flyer:

Click here

Course Enquiry
 Description Details
TLI41316 Certificate IV in Transport and Logistics (Heavy Vehicle Driving Instruction)

The new qualification replaces but is not equivalent the previous qualification due to packaging rules changed. The overall number of units increased from 10 to 14, with the addition/deletion of core units.

Pre-requisites:

Stage 1

(Trainees must provide a Statement of Attainment prior to commencement of the course)

  • TAEDEL301A Provide work skill instruction
  • TAEDES401A Design and develop learning programs

Duration:

Unit of Competency:

Stage 2 – Workbook / Online

5 x units of competency
Trainees will be provided Learner Guides & Assessment Tasks approximately 8 weeks prior to stage 3 – learners to complete in their own time

  • TLIF1001 Follow work health and safety procedures
  • TLIF2010 Apply fatigue management strategies
  • TLIG2007 Work in a socially diverse environment
  • TLII1002 Apply customer service skills
  • TLIL2060 Complete induction to the transport industry

On completion of all workbooks, Transqual will call each Learner individually to complete a competency conversation, essentially ensuring trainees have the underpinning knowledge required to satisfy the unit requirements.

Stage 3 – face to face contact including classroom delivery, practical assessments, Q&A/observation

7 x units of competency

  • Evidence Portfolio required by each individual:
  • 3rd party statement from Learner detailing previous industry experience if applicable
    • TLIF4066 – Implement and supervise transport regulations compliance systems
    • TLIC3037 Apply safe heavy vehicle driving behaviours
    • TLIM4002 Develop safe heavy vehicle driving behaviours in others
    • TLIM0002 Conduct heavy vehicle learner driver training
    • TLIC3003 Drive medium rigid vehicle
    • TLIL4009 Manage personal work priorities and professional development
    • BSBRKG304 Maintain business records

Cost:

Price on Application

Flyer:

Course Enquiry
 Description Details
Aim:

This unit involves the high-level safe driving skills and knowledge required by heavy vehicle drivers to enable them to apply safe driving behaviours. This includes higher order skills, such as hazard perception, risk control and safe driving judgment, decision making and multi-tasking.

Designed for:

All employees who drive company vehicles. (White fleet or heavy vehicle)

Content:

  • Common external risk factors in collisions or crashes, such as speed, space, vision, road conditions, vehicle conditions and environmental conditions
  • Common internal risk factors in collisions or crashes, such as age, experience, speed, drugs, alcohol, fatigue, time of driving (day or night), attitude, motivation, and beliefs or values
  • Consequences of collisions or crashes in relation to physical, financial and psychological costs to individuals and to society
  • Critical factors underpinning high-level driving competence
  • Low-risk driving principles
  • Driving hazards and related low-risk driving techniques
  • Established and reviewed laws and penalties in relation to demerit point offences, such as driving while disqualified or under the influence of drugs and alcohol
  • Risk management and low-risk driving
  • Road signs, signals and markings
  • Rules of braking, observation & steering
  • Safe, proactive and responsible heavy vehicle driving behaviours
  • Types of adverse driving conditions commonly encountered during driving activities
  • Adapt appropriately to differences in vehicles including their controls, safety devices, and the driving environment
  • Relevant OH&S and environmental procedures and regulations relating to operating a vehicle in an environmentally sustainable manner
  • Efficient driving techniques and environmental driving considerations, including factors than can affect the environment if not operating a vehicle in an environmentally sustainable manner
  • Consideration of trip preparation when operating a vehicle in an environmentally sustainable manner
  • Implement contingency plans for unexpected events when operating a vehicle in an environmentally sustainable manner
  • Modify activities depending on differing operational contingencies, risk situations and environments
  • Operate and adapt to differences in equipment in accordance with standard operating procedures
Pre-requisites:

Minimum ‘C’ Class Drivers Licence

Duration:

1 Day – Combination of ½ day theory and ½ day practical.

Trainer ratio 1:3 for practical.

Unit of Competency:

TLIF0078 Recognise motor vehicle road crash risks and post-crash actions

TLIF0075 Demonstrate awareness of interacting with other road users

TLIC1051 Operate commercial vehicle

Cost:

Price on Application

Flyer:

Low Risk Driver Training

Course Enquiry
 Description Details
Aim:

This course covers conducting wheeled front end loader operations in the civil construction industry.  It includes: planning and preparing; conducting machine pre-operational checks; operating front end loaders; attaching, securing, lifting, carrying and placing materials; selecting, removing and fitting attachments; relocating the front end loader; carrying out machine operator maintenance; and cleaning up.

Designed for:

Those working in mobile plant operator roles, at worksites within; Civil construction. Operator license issued by OHS authority may be required in some states or territories and wheeled loaders must be registered to drive and operate on public roads.

Pre-requisites:

None

Duration:

1 – 2 days

Unit of Competency:

Statement of Attainment – RIIMP0321E Conduct Civil Construction Wheeled Front End Loader Operations

Cost:

Price on Application

Flyer:

 

Course Enquiry

CHAIN OF RESPONSIBILITY

 Description Details
Aim:

The aim of the chain of responsibility is to ensure that all who bear responsibility for conduct which affects compliance should be made accountable for failure to discharge that responsibility.

As a party in the supply chain, the best way to do this is to have safety management systems and controls in place, such as business practices, training, procedures and review processes that:

  • identify, assess, evaluate, and control risk
  • manage compliance with speed, fatigue, mass, dimension, loading and vehicle standards requirements through identified best practice
  • involve regular reporting, including to executive officers
  • document or record actions taken to manage safety.

This is a Non Accredited Session facilitated by trainer to identify gaps in policies, contracts, culture, contractors.

Designed for:

Business Owners, Managing Director, CEO, Managers (General, National, State, Regional)

Pre-requisites:

None

Duration:

Approx 3 hrs

Unit of Competency:

Non-Accredited Statement of Attendance linked to TLIF0003 Develop and implement policies and procedures to ensure chain of responsibility compliance.

Cost:

Price on Application

Flyer:

COR Executive Briefing

Course Enquiry
 Description Details
Aim:

The aim of the chain of responsibility is to ensure that all who bear responsibility for conduct which affects compliance should be made accountable for failure to discharge that responsibility.

All parties in the road transport supply chain have specific obligations under the law to prevent a breach. It is called the Chain of Responsibility and it requires every responsible person in the supply chain to take positive steps to prevent mass, load restraint, dimension, and fatigue and speed offences.

All those with responsibility for activities that affect compliance with road transport laws may be held legally accountable if they do not meet their obligations. CoR legislation recognises the effects of the actions, inactions and demands of off-road parties in the transport chain.

Course Outcomes:

  • Explain the chain of responsibility features in the Heavy Vehicle National Law and regulations or applicable state/territory law and regulations
  • Apply chain of responsibility requirements in the Heavy Vehicle National Law and regulations or applicable state/territory law and regulations
  • Identify and report chain of responsibility breaches

Designed for:

  • Drivers, Clerks, Storeperson, Logistics, Forklift Operators and Freight Handlers
  • Those looking to enter the transport industry or those already in the industry who could benefit from a safety refresher.
  • The Transport and Logistics Bluecard may also be a site specific requirement for some transport or warehouse companies.
Pre-requisites:

None

Duration:

4 hrs

Unit of Competency:

TLIF1001 Apply chain of responsibility legislation, regulations & workplace procedures

Cost:

Price on Application

Flyer:

Level 1: COR for Drivers & Staff

Course Enquiry
 Description Details
Aim:

All parties in the road transport supply chain have specific obligations under the law to prevent a breach. It is called the Chain of Responsibility and it requires every responsible person in the supply chain to take positive steps to prevent mass, load restraint, dimension, and fatigue and speed offences.

All those with responsibility for activities that affect compliance with road transport laws may be held legally accountable if they do not meet their obligations. CoR legislation recognises the effects of the actions, inactions and demands of off-road parties in the transport chain.

Training outcomes:

  • Explain chain of responsibility features in the Heavy Vehicle National Law and regulations or applicable state/territory law and regulations
  • Administer chain of responsibility requirements in the Heavy Vehicle National Law and regulations or applicable state/ territory law and regulations
  • Administer and monitor chain of responsibility workplace policies and procedures

Designed for:

  • Designed for managers (Transport, Operations, Logistics, Terminal, Fleet, Warehouse, Distribution), Supervisors, Administrators
Pre-requisites:

None

Duration:

4 hrs

Unit of Competency:

TLIF1002 Administer chain of resposibility policies and procedures

Cost:

Price on Application

Flyer:

Level 2: COR for Managers & Supervisors

Course Enquiry
 Description Details
Online sessions can be an effective, economical way of fulfilling Compliance or Workplace Health & Safety obligations. An online tool minimising time and cost concerns may be beneficial for the following circumstances:

  • Assist induction training for new staff
  • Assist induction for onsite visitors
  • Refresh existing staff; and
  • Assist obligations & responsibilities with contractors.

Essentially the training is hosted by our Transqual website; Learners pay for a number of logins with the greater number of logins attracting a greater discount. The client can then distribute the login details as necessary to required staff. The courses are a simple, multiple choice test with between 30-40 questions (depending on the course), taking about 20-30 minutes and consisting of the critical skills and knowledge in that module that need to be reinforced.

Aim:

Refresher frequency as determined by internal Risk Assessment

Designed for:

Mitigation Strategy for staff to maintain currency / competency

Pre-requisites:

None

Duration:

30 mins

Unit of Competency:

Non-Accredited

Cost:

Price on Application

Course Enquiry

DANGEROUS GOODS

 Description Details
Aim:

This course provides the knowledge of dangerous goods road transport legislation and the Australian Dangerous Goods Code (ADG 7). The dangerous goods classes covered are 2,3,4,5,6, 8 and 9.

Upon successful completion of the course the driver is able to approach their State or Territory Licensing Authority and apply for the issue of that State or Territory’s Driver Authorisation/Licence.

The two day course covers all aspects of the ADG Code and the relevant legislation including Classification, Marking, Documentation, Stowage and load restraint, Segregation and Compatibility plus Responsibilities of the individual involved.

Designed for:

For persons who wish to obtain a dangerous goods driver authorization/licence.

Do you need a licence?

For up to date information please see your State or Territory Licensing Authority.

Please note:

This course does not guarantee your approval for a Dangerous Good Drivers Licence.  Obtaining this unit of competency is a necessary requirement for obtaining a Dangerous Goods Drivers Licence, however, it is only one of several criteria for obtaining the licence.

Additional State/Territory non-competency related requirements must be satisfied to meet the licensing requirements. Depending on the jurisdiction these may include: age limits; relevant and valid driver licence; suitable driver traffic history; satisfactory medical report; criminal history or suitable person check; English standard – Score 5 in International English Language Testing System (IELTS).

On successful completion, you will be issued a statement of attainment. Please note this is not your Dangerous Goods Drivers Licence. You will need to apply at your local State or Territory Licensing Authority.

Pre-requisites:

None

Duration:

Two (2) days

It is a licensing requirement that this course be conducted over two or more training days including a minimum of 16 hours of supervised training and assessment

Cost:

Varies for each state, please contact us.

Unit of Competency:

TLILIC0001 Licence to transport dangerous goods by road

Flyer:

Dangerous Goods Drivers Licence Course

Course Enquiry
 Description Details
Aim:

This training involves the skills and knowledge required to handle dangerous goods and hazardous substances, including identifying requirements for working with dangerous goods and/or hazardous substances; confirming site incident procedures; and selecting handling techniques.
This training covers anyone working in the transport, warehousing, distribution and storage industries who may handle dangerous goods and/or hazardous substances.
It involves the application of the codes of practice and established procedures for the safe handling of dangerous goods and hazardous substances.

Content:

  • All relevant regulations and codes concerning the handling of dangerous goods and hazardous substances
  • Application of relevant aspects of current Australian Dangerous Goods Code and relevant Australian Standards
  • Permit and licence requirements
  • Workplace procedures for handling and storing dangerous goods/hazardous substances
  • Problems that can arise during the handling of dangerous goods and hazardous substances and actions that should be taken to prevent or solve them
  • Identify containers and goods coding, markings and, where applicable, emergency information panels for the mode of transport storage selected
  • Plan own work including predicting consequences and identifying improvements
  • Recognise hazards and apply precautions and required action to minimise, control or eliminate hazards that may exist during the handling of dangerous goods and hazardous substances
  • Select and use required personal protective equipment conforming to industry and Work Health and Safety Standards
Pre-requisites:

None

Duration:

Half Day

Unit of Competency:

TLID2003 Handle dangerous goods/hazardous substances

Cost:

Price on Application

Flyer:

Dangerous Goods Awareness
Dangerous Good Awareness for Supervisors

Course Enquiry
 Description Details
Outline:

This training involves the essential skills and knowledge required to Ensure compliance with Australian Dangerous Goods Code, including:
1. Ensure responsibilities for handling dangerous goods are defined;
2. Manage performance and control risks;
3. Maintain records, and
4. Evaluate effectiveness

Content Includes:

  • Relevant sections of national and state or territory regulatory requirements and codes of practice, including detailed knowledge and understanding of the Australian Dangerous Goods Code, the conditions and the employees to whom it applies
  • Relevant OH&S and environmental procedures and regulations particularly as they overlap with the current ADG Code
  • Operational procedures for safe transfer and storage of dangerous goods and hazardous materials
  • Requirements for completing relevant documentation in line with requirements of the current ADG Code
  • Procedures to be followed in the event of an emergency
  • Procedures for managing and controlling hazardous situations when carrying out work activities
  • Communicate effectively with others when completing work activities, particularly in order to ensure their understanding of the current ADG Code and their responsibilities in relation to it
  • Read and interpret the current ADG Code, related documents and procedures, and information materials provided as guidance notes
  • Complete documentation related to work activities
  • Implement contingency plans for unplanned events, particularly to deal with any potential breaches of the current ADG Code
  • Recognise hazards and apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities and engage others in the process
  • Modify activities depending on differing operational contingencies, risk situations and environments
  • Monitor work activities of team members in terms of planned schedule
  • Select and use required personal protective clothing and equipment conforming to industry and OH&S standards
Pre-requisites:

None

Duration:

Half Day

Unit of Competency:

TLID4065 Ensure compliance with Australian Dangerous Goods Code

Cost:

Price on Application

Flyer:

Dangerous Good Awareness for Supervisors

Course Enquiry
 Description Details
Aim:

The aim of the chain of responsibility is to ensure that all who bear responsibility for conduct which affects compliance should be made accountable for failure to discharge that responsibility.

Legislation is now in place to extend the chain of responsibility principle to mass, dimension and load restraint offences. All parties in the transport chain, not just the driver and operator, can be made accountable for these offences. Features of the legislation are the categorisation of offences into minor, substantial and severe breaches, increases in the level of fines, a wider range of administrative sanctions and court orders, and new powers to direct vehicles.

Designed for:

Stores persons, administration staff, stock pickers, forklift operators and loaders, drivers (not requiring license).

Content:

  • All relevant regulations and codes concerning the handling of dangerous goods and hazardous substances
  • Application of relevant aspects of current Australian Dangerous Goods Code and relevant Australian Standards
  • Permit and licence requirements
  • Workplace procedures for handling and storing dangerous goods/hazardous substances
  • Problems that can arise during the handling of dangerous goods and hazardous substances and actions that should be taken to prevent or solve them
  • Identify containers and goods coding, markings and, where applicable, emergency information panels for the mode of transport storage selected
  • Plan own work including predicting consequences and identifying improvements
  • Recognise hazards and apply precautions and required action to minimise, control or eliminate hazards that may exist during the handling of dangerous goods and hazardous substances
  • Select and use required personal protective equipment conforming to industry and WHS standards
Pre-requisites:

None

Duration:

Half Day

Unit of Competency:

Non-accredited

Cost:

Price on Application

Flyer:

tba

Course Enquiry
 Description Details
Aim:

This course covers Legislation, Classification of Explosives, Compatibility, Hazard Division of Mixed Loads, Risk Categories for Loads, Packages, IBC’s and Unit Loads, Vehicles and freight Containers, Safety Equipment, Documentation, Loading and Unloading, Procedures during Transport.

NOTE:  This is not a qualification for a Shot Firers Ticket.

Designed for:

Drivers accredited by Queensland Department of Mines and Energy Safety and Health Division to obtain civilian licence for transporting Class 1 explosives.

Pre-requisites:

Must be medically fit, competent in explosives, 21 years of age or older, must be of good character.

Duration:

½ day

Unit of Competency:

Participants will receive a Statement of Attainment from TLI31210 – Certificate III Transport & Logistics (Road Transport).

Cost:

Price on Application

Group discounts are available.

Course Enquiry
Description Details
Units of competency:

  • RIIBLA205D Store, handle and transport explosives
  • RIIBLA301D Conduct surface shotfiring operations
  • RIIBLA305D Conduct secondary blasting
  • RIIBLA402D Monitor and control the effects of blasting on the environment

Transqual Pty Ltd has a partnership arrangement with Blast it Global Pty Ltd to conduct Shotfiring training on behalf of Transqual.

Blast It Global offers extensive years of drill and blast experience to improve safety and optimise drill and blast practices, at your site or project.

Blast It Global (BiG) is consolidating years of blasting experience in the quarrying, construction and mining industry, to provide professional drill and blast consulting services to clients. Blast It Global’s primary objective is to provide their clients with sustainable drill and blast optimisation and training services, tailored to the customers requirements.

Compliance information:

Accredited training is conducted via a partnership arrangement between Registered Training Organisation Transqual Pty Ltd RTO#90388 and Blast it Global Pty Ltd.

Training and enrolment is conducted by Blast it Global Pty Ltd.

Compliance, reporting requirements and issuing of Statement of Attainments is conducted by Transqual Pty Ltd.

More info:

Please see www.blastitglobal.com for more information on the course or contact drew@blastitglobal.com

Course Enquiry
 Description Details
Aim:

This course is aimed at people involved in the transport of radioactive materials who must receive appropriate training on the radiation hazards that may be encountered during the transport of radioactive materials, including the precautions that must be observed to restrict their own exposure and the exposure of other persons who might be affected by their actions.

This course covers Classification, Marking, Documentation, Segregation and Compatibility, Hazchem codes and Emergency procedures, Safety equipment, Load restraint, plus Responsibilities of the individual involved.

Designed for:

Transport by road.

If radioactive substances are being transported, there must be a person licensed under the Radiation Safety Act 1999 in charge of the vehicle. To obtain a licence, a person must successfully complete a training course, approved by the Department of Health, which includes the requirements to transport class 7 (radioactive substances) dangerous goods.

Pre-requisites:

None

Duration:

6 hrs

Unit of Competency:

On successful completion participants will receive a Certificate of Attendance for Transport of Radioactive Substances by Road.

Please note this training course is approved by the Queensland Department of Health – Radiation Health for the purpose of applying for a transport licence.

This is a Non-Accredited course.

Cost:

Price on Application

Flyer:

Transport of Radioactive Substances

Course Enquiry

LOAD RESTRAINT

 Description Details
Aim:

The course provides driver and operators with the knowledge and skills required to restrain loads in accordance with the National Load Restraint Guide. This course outlines the importance of restraining a load on a vehicle, load restraint awareness, introduction of the load restraint guide, general principles of load restraint, arranging loads on a vehicle, restraining loads on a vehicle and driving a laden vehicle.

This training involves the skills and knowledge required to secure cargo including preparing to secure cargo/containers, lashing and unlashing cargo, protecting cargo from weather, and packing and unpacking cargo. It may apply in cargo securing contexts in the stevedoring, transport, distribution and allied industries.

Designed for:

Stores persons, stock pickers, forklift operators and loaders, drivers and management.

Content:

This training is a combination of theory and practical, including:

  • Procedures for managing and controlling hazardous situations when carrying out work activities
  • Problems that can occur when securing cargo or freight and appropriate action that can be taken to resolve the problems
  • Workplace procedures and policies for the securing of cargo or freight
  • Australian and international standards, codes and regulations relevant to the securing of cargo or freight including the Australian and International Dangerous Goods Codes
  • Relevant bond, quarantine or other legislative requirements, handling and safety codes
  • Relevant WHS and environmental procedures and regulations
  • Apply fatigue management knowledge and techniques
  • Identify, select and use relevant equipment, processes and procedures when securing cargo or freight
  • Select and use required personal protective equipment conforming to industry and WHS standards
Pre-requisites:

  • Drive Light Rigid Vehicle – To undertake this training course you must have held a class C (1A) license (except a learner’s license) or equivalent for at least 1 year
  • Drive Medium Rigid Vehicle – To undertake this training course you must have held a class C (1A) license or LR (1B) or equivalent for at least 1 year
  • Drive Heavy Rigid Vehicle – To undertake this training course you must have held a class C (1A), LR (1B) or MR (3A or 4A) or equivalent license for at least 2 year
  • Drive Heavy Combination Vehicle – To undertake this training course you must have held a class MR (3A or 4B) or HR (3B or 4B) or equivalent license for at least 1 year
  • Drive Multi Combination Vehicle – To undertake this training course you must have held a class HR (3B or 4B) or HC (5B) or equivalent license for at least 1 year

Duration:

Half Day

Unit of Competency:

TLIA1001 Secure cargo

Cost:

Price on Application

Flyer:

Click here

Course Enquiry
 Description Details
Aim:

The course provides driver and operators with the knowledge and skills required to restrain loads in accordance with the National Load Restraint Guide. This course outlines the importance of restraining a load on a vehicle, load restraint awareness, introduction of the load restraint guide, general principles of load restraint, arranging loads on a vehicle, restraining loads on a vehicle and driving a laden vehicle.

This training involves the skills and knowledge required to secure cargo including preparing to secure cargo/containers, lashing and unlashing cargo, protecting cargo from weather, and packing and unpacking cargo. It may apply in cargo securing contexts in the stevedoring, transport, distribution and allied industries.

Designed for:

Stores persons, stock pickers, forklift operators and loaders, drivers and management.

Content:

This training is a combination of theory and practical, including:

  • Procedures for managing and controlling hazardous situations when carrying out work activities
  • Problems that can occur when securing cargo or freight and appropriate action that can be taken to resolve the problems
  • Workplace procedures and policies for the securing of cargo or freight
  • Australian and international standards, codes and regulations relevant to the securing of cargo or freight including the Australian and International Dangerous Goods Codes
  • Relevant bond, quarantine or other legislative requirements, handling and safety codes
  • Relevant WHS and environmental procedures and regulations
  • Apply fatigue management knowledge and techniques
  • Identify, select and use relevant equipment, processes and procedures when securing cargo or freight
  • Select and use required personal protective equipment conforming to industry and WHS standards
Pre-requisites:

  • Drive Light Rigid Vehicle – To undertake this training course you must have held a class C (1A) license (except a learner’s license) or equivalent for at least 1 year
  • Drive Medium Rigid Vehicle – To undertake this training course you must have held a class C (1A) license or LR (1B) or equivalent for at least 1 year
  • Drive Heavy Rigid Vehicle – To undertake this training course you must have held a class C (1A), LR (1B) or MR (3A or 4A) or equivalent license for at least 2 year
  • Drive Heavy Combination Vehicle – To undertake this training course you must have held a class MR (3A or 4B) or HR (3B or 4B) or equivalent license for at least 1 year
  • Drive Multi Combination Vehicle – To undertake this training course you must have held a class HR (3B or 4B) or HC (5B) or equivalent license for at least 1 year

Duration:

Half Day

Unit of Competency:

TLIA1001 Secure cargo & TLID2004 Load and unload goods/cargo

Cost:

Price on Application

Flyer:

Click here

Course Enquiry
 Description Details
Outline:

The course provides operators with the knowledge and skills required to restrain loads in accordance with the National Load Restraint Guide.

Content:

  • Australian and international standards, codes and regulations relevant to securing cargo or freight including ADG and IMDG codes,
  • Focus of operation of work systems, equipment, management and site operating systems for securing cargo or freight,
  • Problems that may occur when securing cargo or freight and appropriate action that can be taken to resolve these problems,
  • Procedures for managing and controlling hazardous situations when carrying out work activities,
  • Relevant WHS/OHS and environmental procedures and regulations, and
  • workplace procedures and policies for securing cargo or freight.
  • Chain of responsibility workplace procedures
  • Housekeeping workplace procedures
  • National load restraint guidelines
  • Risks when loading and unloading goods/cargo and related precautions to control riskSafe work methods for securing load
  • Whs/ohs procedures and guidelines concerning the lifting and movement of loads
  • Applying precautions and required action to minimise, control or eliminate hazards that may exist during work activities,
  • Applying relevant legislation and workplace procedures,
  • Completing documentation related to securing cargo or freight,
  • Reporting and/or rectifying identified problems, faults or malfunctions promptly, in accordance with regulatory requirements and workplace procedures,
  • Reading and interpreting instructions, procedures, information and labels relevant to securing cargo or freight,
  • Selecting and using required personal protective equipment conforming to industry and work health and safety (WHS)/occupational health,
  • Using lashing and protection equipment,
  • Working collaboratively with others when securing cargo or freight, and
  • Working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.
Duration:

Half Day

Unit of Competency:

TLID2004 Load and unload goods/cargo

Cost:

Price on Application

Flyer:

Click here

Course Enquiry
 Description Details
Online sessions can be an effective, economical way of fulfilling Compliance or Workplace Health & Safety obligations. An online tool minimising time and cost concerns may be beneficial for the following circumstances:

  • Assist induction training for new staff
  • Assist induction for onsite visitors
  • Refresh existing staff; and
  • Assist obligations & responsibilities with contractors.

Essentially the training is hosted on the Transqual website; Learners pay for a number of logins with the greater number of logins attracting a greater discount. The client can then distribute the login details as necessary to required staff. The courses are simple, multiple choice tests with between 30-40 questions (depending on the course), take about 20-30 minutes and consist of the critical skills and knowledge in that module that need to be reinforced.

Aim:

Refresher frequency as determined by internal Risk Assessment

Designed for:

Mitigation Strategy for staff to maintain currency / competency

Pre-requisites:

None

Duration:

30 minutes

Unit of Competency:

Non-Accredited

Cost:

Price on Application

Course Enquiry

FATIGUE MANAGEMENT

 Description Details
Aim:

To provide the knowledge and skills required to apply fatigue management strategies, including identifying and acting upon signs of fatigue and implementing appropriate strategies to minimise fatigue during work activities.On completion of this course the trainee will be able to:

  • Apply fatigue management strategies
  • Identify and act upon signs of fatigue
  • Implement appropriate strategies to minimise fatigue
  • Demonstrate knowledge of fatigue in the workplace
  • Apply relevant regulations, codes of Commonwealth and state/territory legislation and relevant regulations covering the management and guidelines of the Commonwealth Government and the state/territory authorities concerning fatigue management during work activities and in particular when driving vehicles.

Designed for:

All drivers that operate truck and trailer combinations over 12 tonne GVM and buses built to seat over 12 adults (including the driver).

Pre-requisites:

None

Duration:

½ day

Unit of Competency:

TLIF2010 Apply fatigue management strategies

Cost:

Price on Application

Flyer:

Fatigue Management for Drivers

Fatigue Management for Supervisors

Course Enquiry
 Description Details
Aim:

To provide the knowledge and skills required to apply fatigue management strategies, including identifying and acting upon signs of fatigue and implementing appropriate strategies to minimise fatigue during work activities.On completion of this course the trainee will be able to:

  • Apply fatigue management strategies
  • Identify and act upon signs of fatigue
  • Implement appropriate strategies to minimise fatigue
  • Demonstrate knowledge of fatigue in the workplace
  • Apply relevant regulations, codes of Commonwealth and state/territory legislation and relevant regulations covering the management and guidelines of the Commonwealth Government and the state/territory authorities concerning fatigue management during work activities and in particular when driving vehicles.

Designed for:

All drivers that operate truck and trailer combinations over 12 tonne GVM and buses built to seat over 12 adults (including the driver).

Pre-requisites:

None

Duration:

½ day

Unit of Competency:

TLIF2010 Apply fatigue management strategies and TLIE3028 Complete a work diary in the road transport industry

Cost:

Price on Application

Flyer:

Fatigue Management for Drivers

Fatigue Management for Supervisors

Course Enquiry
Description Details
Aim:

This training involves the skills and knowledge required to administer the implementation of fatigue management strategies, including monitoring the implementation of fatigue management strategies; and recognising breaches of fatigue management policies, procedures and regulations. It also includes developing and assessing staff competence in fatigue management; providing feedback to staff on any shortcomings in their fatigue management skills and knowledge; and reporting to management on the implementation of fatigue management policy. Persons achieving competence in this unit will need to fulfil the requirements of the applicable Commonwealth and state/territory legislation as well as relevant regulations covering the management of fatigue in the workplace.

Designed for:

Employees who are responsible for scheduling drivers and require this unit of competency to support Fatigue Management accreditation.

Pre-requisites:

None

Duration:

3-4 hours

Unit of Competency:

TLIF3063 Administer the implementation of fatigue management strategies

Cost:

Price on Application

Flyer:

Click here

Course Enquiry
Description Details
TLIE3028 Complete a Work Diary in the Road Transport Industry

Aim:

This unit involves the skills and knowledge required to compile information required for a national driver work diary used in the road transport industry and to complete the work diary in accordance with national heavy vehicle regulator (NHVR) and heavy vehicle legislative requirements. It includes identifying legislative and regulatory requirements relating to work diary, compiling information and completing a work diary. A work diary is completed as an integral part of day-to-day work operations in the road transport industry.

Content

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

  • implications for non-compliance with a work diary
  • protocols and procedures for processing work diaries using relevant workplace procedures
  • purpose of work diaries
  • relevant procedures and duty of care requirements
  • relevant work health and safety (WHS)/occupational health and safety (OHS) responsibilities
  • requirements for work diaries
  • sources of information for completing work diaries
  • typical problems completing work diaries, and appropriate action and solutions.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

  • applying knowledge of associated state/territory regulations completing a work diary
  • applying relevant workplace policy and procedures
    o completing all required sections of work diary
    o completing an accurate work diary to regulator regulations
    o reading, interpreting and organising information required for completing and processing work diaries.
    • Simulation and online assessment are not suitable for final assessment of this unit of competency.
Pre-requisites:

None

Duration:

1/2 day

Unit of Competency:

TLIE3028 Complete a work diary in the road transport industry

Cost:

Price on Application

Flyer:

Click here

Course Enquiry

FORKLIFT

 Description Details
Aim:

To provide nationally recognised training and assessment designed to meet the latest competency standards, legislative changes and industry practices aligned to Workplace Health and Safety Licence to Perform High Risk Work (Forklift Licence).

Designed for:

Individuals who do not hold a Licence to Perform High Risk Work (Forklift Licence).

Content:

  • Introduction to forklifts
  • Forklift components, Dynamics and characteristics.
  • Operator duties and responsibilities.
  • Pre-operational checks
  • Security and shutdown procedures.
  • Planning the work
  • Emergency procedures
  • Risk management
  • Hazard identification
  • Shifting loads in a safe manor
  • Manoeuvring the forklift
  • Stacking pallets
  • Heavy loads
  • Weight assessment

Note:

On successful completion Transqual will issue a statement of attainment for TLILIC2001A Licence to operate a forklift truck and a Worksafe NSW licence valid for 60 days only, not your official licence.
To apply for your licence, an application form must be lodged with Worksafe NSW after successfully completing your assessment. Please note there is an additional fee payable to Worksafe NSW for the processing of this application and a five year license.

Pre-requisites:

Minimum 18 years of age.
Must provide 100 points of identification during both training and assessment, download Evidence of Identity form here.
Forklift used for assessment must be compliant with OH&S requirements

Duration:

3 days

Unit of Competency:

TLILIC2001 Licence to operate a forklift truck

Cost:

$750 (no GST) per person

Minimum three and maximum six people per course.

Flyer:

Forklift Licence Training – NSW

Course Enquiry
 Description Details
Aim:

To provide nationally recognised training and assessment designed to meet the latest competency standards, legislative changes and industry practices aligned to Workplace Health and Safety Licence to Perform High Risk Work (Forklift Licence).

Designed for:

Individuals who do not hold a WHS High Risk Work Licence.

Content:

  • Introduction to forklifts
  • Forklift components, Dynamics and characteristics.
  • Operator duties and responsibilities.
  • Pre-operational checks
  • Security and shutdown procedures.
  • Planning the work
  • Emergency procedures
  • Risk management
  • Hazard identification
  • Shifting loads in a safe manor
  • Manoeuvring the forklift
  • Stacking pallets
  • Heavy loads
  • Weight assessment

Training Information:

This course is nationally recognised (LF) and is conducted by experienced Trainer/Assessors who provide supervised experience in operating a conventional forklift.

Option 1 – Log Book Supervision of another licensed operator

Assessment on suitability for logbook training. Followed by; formal training in forklift familiarisation, WHS regulations, safety requirements, the issue of study material, Training Plan and Log Book. After accumulation of practical hours, a theory assessment (closed book exam), followed by the final practical assessment will be conducted.

Option 2 – Complete a structures forklift course

The course comprises supervised theory and practical training. Then a forklift theory assessment (closed book exam), followed by the final Forklift practical assessment.

Note:

On successful completion Transqual will issue a statement of attainment and an AS1 Assessment Summary. This is not your licence. To apply for your licence, an application form must be lodged with Queensland Licensing through Australia Post with your AS1 Assessment Summary. Visit  www.worksafe.qld.gov.au for more information. A fee applies for this application.

Pre-requisites:

Minimum 18 years of age however may commence training in either course based on employment based training prior to turning 18 years of age.

Unit of Competency:

TLILIC201o Operate a forklift

Cost:

Price on Application

Flyer:

Click here

Course Enquiry

WORKPLACE HEALTH & SAFETY

Description Details
Aim

The Bluecard is a safety awareness program and skills passport designed to maintain consistent standards of safety training in the transport industry by building a co-operative employer/employee work environment that will promote safety and training of employees.

In this training you will become familiar with basic safety needs in the transport industry and understanding of the acts and regulations which govern safe workplace practices in the transport industry.

The Bluecard is a signature entry point for safety and awareness training in the Transport and Logistics Industry including:

  • Enabling TLI competencies to be collated on a single card, while allowing for updates and add on competencies
  • Enabling fast recognition of skill levels by employers
  • Improving employee access to employment

Content:

  • Follow workplace procedures for hazard identification & risk control
  • Contribute to arrangements for the management of OH&S/WHS
  • Complete OH&S/WHS records
  • Housekeeping standards
  • Provision of a safe workplace for all persons
  • Reporting procedures
  • HAZCHEM symbols
  • Storage and use of hazardous substances
  • Transport requirements for different goods
  • Personal Protective Equipment (PPE) requirements
  • PPE and OH&S/WHS signage
  • Signals used for OH&S/WHS
  • Fire, emergency and evacuation
  • Managing broken and damaged equipment
  • Manual handling procedures
  • Mechanically assisted lifting procedures
Pre-requisites:

None

Duration:

3 hours

Qualification Gained:

TLIF1001 Follow occupational health and safety procedures

Cost:

Price on Application

Flyer:

Bluecard Flyer

Course Enquiry
Description Details
This unit involves the skills and knowledge required to develop and maintain a safe workplace, including:

  1. Providing and informing personnel about OH&S legislation, codes and standards
  2. Planning and implementing safety requirements in accordance with regulations
  3. Monitoring, adjusting and reporting safety performance
  4. Investigating and reporting nonconformance; and 5. Evaluating the OH&S system and related policies, procedures and programs

Content:

  •  Relevant OH&S and environmental protection policies and procedures
  • Workplace protocols and procedures for the management of personal work priorities and professional development.
  • Hazards and associated safety risks that exist in the workplace
  • The range of control measures available for these safety risks.
  • Considerations for choosing between different control measures.
  • Elements of an effective OH&S management system.
  • Principles of risk management.
  • Appropriate links to other management systems, for example contractors, maintenance and purchasing.
  • The role of technical information and experts in designing hazard control measures, monitoring systems and health surveillance procedures.
  • The hierarchy of hazard and risk control measures.
  • Arrangements for participation and consultation over OH&S.
  • Incident and accident investigation arrangements.
  • Training, coaching and mentoring approaches appropriate for use in OH&S training programs.
  • Typical problems that can occur when managing OH&S systems and related action that can be taken.
  • Complete documentation related to developing and maintaining a safe workplace
Pre-requisites:

Duration:

4 hours

Qualification Gained:

TLIC4014 Develop and maintain a safe workplace

Cost:

Price on Application

Flyer:

Develop and Maintain a Safe Workplace

Course Enquiry

CUSTOMER SERVICE

Description Details
This unit involves the skills and knowledge required to apply routine customer service skills in accordance with workplace standards and procedures. It includes dealing with customer inquiries, monitoring customer satisfaction and taking appropriate action to satisfy customer needs. It involves implementing customer service principles and procedures in day-to-day interactions with internal and external customers as part of workplace operations.

Content:

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

  • customer service policies and procedures
  • products and/or services provided by the workplace
  • relevant duty of care responsibilities
  • relevant work health and safety (WHS)/occupational health and safety (OHS) and environmental procedures and regulations
  • sources of information and documentation needed for workplace operations
  • types of operations carried out in the workplace
  • workplace procedures relevant to work activities.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

  • applying relevant legislation and workplace procedures
  • communicating effectively with others when providing customer service, including using appropriate telephone techniques
  • completing documentation related to providing customer service
  • handling customer queries and complaints effectively
  • interpreting and following operational instructions and prioritising work
  • reporting and/or rectifying identified problems effectively, in accordance with regulatory requirements and workplace procedures
  • reading and interpreting instructions, procedures, information and labels relevant to providing customer service
  • working collaboratively with others to:
    • provide quality customer service
    • identify, define and solve problems
    • working systematically with required attention to detail
    • writing simple reports and records of inquiries.
Pre-requisites:

None

Duration:

Qualification Gained:

TLII002 Apply customer service skills

Cost:

Price on Application

Course Enquiry
Description Details
Customer service is about giving customers what they want, when they want it, in the best possible way. If your business provides good customer service, you have a greater chance of keeping and increasing your customer base.
Research indicates that it costs up to 10 times as much to attract a new customer as it does to keep an existing customer.
Good customer service can help your business grow by increasing:

  • customer numbers through favourable word-of-mouth advertising
  • the dollar amount spent per customer per transaction
  • the frequency of customer visits

You can establish a culture of excellent customer service in your business by planning, developing and sustaining a customer service program.
Broadly, this training focuses on:

  • Planning to meet internal and external customer requirements,
  • Ensuring delivery of quality service, and
  • Monitor, adjust and report customer service.

Content:

Customer and market characteristics
Relevant Australian and state/territory standards, regulations and codes of practice
Requirements of workplace systems, operations and relevant equipment
Risks involved in workplace operations and related precautions to control risk
Role of customer service in company profitability
Workplace procedures and policies for coordinating quality customer service

Pre-requisites:

Minimum ‘C’ Class Drivers Licence

Driving must be carried out in compliance with the licence requirements and regulations of the relevant state/territory roads and traffic authority.

Duration:

1-2 days.
Trainer ratio 1:3

Qualification Gained:

TLII4001 Coordinate quality customer service

Cost:

Price on Application

Flyer:

Download Customer Service Course Outline

Course Enquiry

MANUAL HANDLING

 Description Details
Aim:

This course involves the skills and knowledge required to shift loads using manual handling methods, including assessing the risks associated with relocating the load, planning the relocation process and carrying out the relocation in accordance with the plan.

Work must be carried out in compliance with the relevant WHS regulations concerning the manual handling and movement of loads. Work is performed under some supervision generally within a team environment. Work involves the application of the basic principles for the safe manual handling techniques and movement of loads when shifting materials using manual handling methods as part of day-to-day work.

Designed for:

Stores persons, stock pickers, forklift operators and loaders, drivers and management.

Content:

This training is a combination of theory and practical, including:

  • Correct manual handling techniques
  • Estimating size to weight ratio
  • Points of balance
  • Planning the relocation process and carrying out the relocation in accordance with the plan
  • Team manual handling techniques and working collaboratively with others when manually lifting and handling materials and goods
  • Relevant WHS procedures and guidelines concerning the manual lifting and movement of loads
  • Risks when manually lifting and handling materials
  • Workplace procedures, policies and housekeeping standards for manual handling
  • Apply precautions and required action to minimise, control or eliminate risks that may exist when manually lifting and handling materials and goods
  • Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
  • Personal Protective Equipment required for manual handling materials and goods
Pre-requisites:

None

Duration:

Half Day

Unit of Competency:

TLID1001 Shift materials safely using manual handling methods

Cost:

Price on Application

Flyer:

Manual Handling Course

Course Enquiry

RAIL

 Description Details
Aim:

This course introduces participants to taking appropriate safety precautions to access the danger zone, respond appropriately in an emergency. The course also outlines the application of Rail Infrastructure Manager rules, terminology, procedures and protocols for rail safety.

Designed for:

All contractors working in the Rail Corridor whose activities require them to enter or potentially enter upon the danger zone (cross the yellow line) must then obtain a Rail Industry Worker (RIW) card issued by Onsite Track Easy.

Individuals cannot access the rail corridor for work purposes without acquiring this competency.

Content:

  • Take appropriate safety precautions to access the rail corridor
  • Access Provider defined entry requirements and limitations
  • Access Provider policies, procedures and protocols for identified unsafe situations or emergencies within the limits of the role being undertaken
  • Access Provider rules and procedures for working around electrical infrastructure
  • Basic rail terminology
  • Extent of rail corridor
  • Recognising hazards
  • Use PPE conforming to Access Provider requirements
Pre-requisites:

Photo ID and 100 point identity check

Required on the day of training (refer page 4 from the RSW Card Application and 100 Point Identification Form) here.

USI (Unique Student Identifier)

It is a national requirement for every individual completing accredited training and assessment must have a Unique Student Identifier (USI) number. Further information and the portal to obtain a USI can be found here.

Duration:

1 Day (6 hrs)

Unit of Competency:

TLIF2080 Safely access the rail corridor

Cost:

Price on Application

To see upcoming course dates or to enrol, click Enrol Now below

Enrol Now