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Enquiry Form | Terms and Conditions
WHAT IS FRONTLINE MANAGEMENT?
Frontline Management is best defined as the first level of management, the level of management that oversees or manages the actual doing of work. People in frontline management positions coordinate the work of other employees. Frontline Management frequently reports to middle management, although in many organisations they may report directly to senior management.
WHO IS THIS COURSE AIMED AT?
Frontline managers are typically involved in organisations as coordinators, team leaders, supervisors, foreperson’s, leading hands, and project or office managers.
They have direct contact with employees and supervise employees’ work usually without the intervention of other levels of management.
Frontline Managers may work for small or large organisations. They are ready for management and leadership development, or they may already be performing frontline management roles. Frontline management development is aimed at ensuring that frontline managers are equipped to meet not only existing organisation performance and productivity goals, but also the challenges of the future.
BENEFITS FOR EMPLOYERS
- The competencies can be customised to suit a particular industry
- Productivity and innovation in the workplace can be improved
- Management development and the organisation’s/team’s strategies and plans can be linked
- Time is spent only on developing those areas where improvement is needed
- The competencies can be assessed on the job and recognised with a formal qualification.
BENEFITS FOR INDIVIDUALS
- Work performance and satisfaction can be improved
- Frontline management competencies already acquired are recognised
- A nationally recognised qualification is gained
- Flexibility in the selection of development options and opportunities
- Skills which are already evident will be recognised
QUALIFICATION TITLE
BSB40807 Certificate IV in Frontline Management
REQUIREMENTS FOR COMPLETION
10 units- 4 Core Units & 6 Elective units
CORE UNITS OF COMPETENCY
| Management |
| BSBMGT401A |
Show Leadership in the Workplace |
| BSBMGT402A |
Implement Operational Plan |
| OH&S |
| BSBOHS407A |
Monitor a Safe Workplace |
| Workplace Effectiveness |
| BSBWOR402A |
Promote Team Effectiveness |
| Elective Units Customer service |
| BSBCUS401A |
Coordinate Implementation of Customer Service Strategies |
| BSBCUS402A |
Address Customer needs |
| BSBCUS403A |
Implement customer Service Standards |
| Financial Administration |
| BSBFIA402A |
Report on Financial Activity |
| General Administration |
| BSBADM409A |
Coordinate Business Services |
| Information Management |
| BSBINM401A |
Implement Workplace Information System |
| Innovation |
| BSBINN301A |
Promote Innovation in a Team Environment |
| Interpersonal Communication |
| BSBCMM401A |
Make a Presentation |
| IT Support |
| BSBITS401A |
Maintain Business Technology |
| Management |
| BSBMGT403A |
Implement Continuous Improvement |
| BSBMGT404A |
Lead and Facilitate off-site Staff |
| Marketing |
| BSBMKG413A |
Promote Products and Services |
| Project Management |
| BSBPMG510A |
Manage Projects |
| Relationship Management |
| BSBREL401A |
Establish Networks |
| Research |
| BSBRES401A |
Analyse and Present Research Information |
| Risk Management |
| BSBRSK401A |
Identify Risk and Apply Risk Management Processes |
| Workplace Effectiveness |
| BSBWOR401A |
Establish Effective Workplace Relationships |
| BSBWOR404A |
Develop Work Priorities |
| Writing |
| BSBWRT401A |
Write Complex Documents |
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